Cummins Newsroom

When customer feedback pointed to an inadequate process for ordering replacement turbo parts, Gerben Van De Biezen, Regional Sales Manager in Europe, formed a team to streamline the process. The Net Promoter System (NPS) showed that Cummins customers felt their requests for Vehicle Off Road (VOR) orders weren't being answered with enough urgency; they expected an estimate on lead-time and cost

Counterfeit Cummins parts were proving to be a problem in the Russian market. The Net Promoter System® (NPS) is a tool Cummins uses to measure, understand and improve upon customer feedback. In 2014, during NPS surveys, customers told us that Cummins dealers in Russia often face these counterfeit spare parts when a customer's equipment would come in for repair. The parts appear to be genuine Cu

What once took shape as science fiction concept in books and movies, now riddles its way into day-to-day life: the Internet of Things (IoT). In the Internet's short history, technology has leapt from clunky computers to wearable technologies like the iWatch, creating the web of connected "things." These ever-changing technologies not only bemuse the modern world but also give promise of a longe

Cummins is quickly making our mark on the great north as we traveled with our five-truck fleet through Ohio, Michigan, and made our first foray outside of the US into Canada. The Redefining Tour stopped just outside of Canada's largest city, Toronto, in Mississauga at the Cummins Eastern Canada distributorship. It was a great few days spent in the area last week connecting with

Barbecue and lots of ice water were the name of the game last week as hundreds of customers, dealers, Cummins employees and Cummins fans filled the parking lots of the Columbus Engine Plant in Columbus, Indiana, the Dayton Arena in Dayton, Ohio, and Cummins Bridgeway Branch 003 in Grand Rapids, Michigan, for our first three Redefining Tour stops. We had sweltering heat in Columbus and heavy

In early June, the Beijing Environmental Protection Bureau (Beijing EPB) held a ceremony to recognize Beijing EPB, Beijing Public Transit (BJPT) and Cummins Inc. in their joint efforts to seek innovative approaches to further reduce emissions for public transit buses. Fang Li, Deputy Director of Beijing EPB and Zhong Qianghua, Deputy General Manager of Beijing Public Transit joined Tom Linebarg

Cummins is pleased to announce the release of the QuickServe Online Mobile App for Apple iOS and Android devices. Ever wanted to know which part options and parts are available for an engine? Want to know the engine dataplate information? Need to know what a fault code means, which codes are dependent on it and which one to fix first? We have the solution for you, 24 hours a day, seven days a w

Nope, not Santa…but you can expect to see the color red! We all remember that feeling the night before Christmas. Excitement filled the air and the anticipation of what was going to be under the tree kept many of us up all night. Well, here at Cummins, we have that exact same feeling as we are only days away from the kick off of our much anticipated Redefining Tour! It has b

Cummins is looking for model K or L engines, and we need your help finding them. The original Cummins engine installation at Battery Townsley  The Cummins Archive team was recently contacted by a United States National Park Service volunteer. The Park Service is in the process of restoring Battery Townsley at the entrance to San Francisco Bay. This battery, equipped with a pair o

Cummins has always strived to be on the leading edge of technology. Our company was given the chance to discuss that commitment this month at the Business Analytics Forum 2015 hosted by the Indiana University Kelley School of Business. Michael King - Director, Enterprise Business Intelligence, spoke at the event on how devices that work through the internet can improve safety. One example is

In the spring, many new RV owners prepare for their motor coach maiden voyage. Gathering some best practices and tips from Cummins can empower beginners to focus more on the enjoyment of the first trip than any trepidations or hesitations. "New RV drivers see this big vehicle and think that it's going to be really hard to drive," Chris Crowel, Cummins RV Market Leader, says. "It's designed for